Come aboard the ARK!

Join ARK Systems, Inc.as a Sprinkler Fire Protection Manager for our Service Department.

ARK Systems has been providing superior service to our valued customers since 1973. We specialize in the systems integration of fire, security, sound, voice and data systems.

We are seeking an experienced, career-oriented individual in the alarm industry.

Here's what you'll be doing:

• Supervise and manage all technicians and office admin within the department.
• Assisting with and overseeing sprinkler project designs.
• Receive and process calls for service/testing/repair/ proposals from customers. Provides technical support to customers when needed.
• Supports field technicians and monitor their work productivity to ensure that service requests are completed promptly and in accordance with department policies.
• Review, monitor, and direct the coordination with customers to schedule service work, follow-up work, and inspections within both the office and field environments.
• Review work orders for follow-up service as needed. Schedule follow-up service as required.
• Process material requisitions for parts needed in order to complete service work.
• Basic billing and financial responsibilities.
• Opens and closes service call tickets within the company’s database.
• Complete “Work In Process” Reports monthly.
• Complete reports related to production and quality as required
• Provide input to Operations Manager as it pertains to field employee performance and disciplinary matters as requested.
• Customer support and satisfaction.
• Other duties as assigned.

Here's what you need to know:

• Must have extensive knowledge of commercial fire sprinkler systems and NFPA
• Basic knowledge of sprinkler design
• Must have basic technical knowledge of electronic life safety systems.
• Has NICET and or the ability to obtain NICET.
• Basic computer literacy is required. Knowledge of MS Windows ME/NT is required. MS Office Suite proficiency is required as a minimum.
• Excellent customer relations skills are mandatory. Must have a high level of dedication to providing superior company and customer service.
• Analytical ability is required to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
• Good oral/written communication skills are necessary. Must be able to work in a high volume/fast-paced environment and handle multiple tasks. Must be comfortable being on call.
• Work requires continual attention in establishing priorities and meeting deadlines.
• Must have a positive and respectful attitude while maintaining good working relationships with management staff, as well as both office and field employees.
• Previous management experience required.
• Proficiency in Microsoft Office suite as a minimum. Any experience with Viewpoint by Vista or Building Reports is a plus.
• Requires supervisory experience in Fire Sprinkler/Life Safety. Work in a supervisory role for a minimum of 5 years is required.

ARK Systems is an Equal Opportunity Employer. M/F/V/D ARE ENCOURAGED TO APPLY!