Come aboard the ARK! ARK Systems, Inc. has an IMMEDIATE OPENING for a Monitoring Coordinator to support our Operations team.

Summary:

This position provides administrative/ technical support for monitoring contracts, invoicing, direct customer service, and work as part of a team supporting operations.

Duties/Responsibilities:

• Activates new monitored accounts online and verifies signals with field staff and the central station.
• Sets up new monitoring customers within the database.
• Updates, terminates and maintains existing accounts within the database.
• Initiates new customer contact and welcome.
• New customer documentation follow-up.
• Prepares security alarm registration paperwork for new contracts.
• Reviews daily ‘late to test’ signal reports and sends documentation to customers as required.
• Reconciles monthly central station bill.
• Other duties as assigned.

Required Skills/Abilities:

• Office administrative knowledge of procedures and the use of standard office equipment at a level generally acquired through 2+ years of related experience.
• Analytical ability to gather and summarize data for reports, determining solutions to various administrative problems.
• Good oral/written communication skills
• Ability to work in a high volume/fast-paced environment and handle multiple tasks.
• Good attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.
• Positive and respectful attitude.
• Able to maintain good working relationships with management, employees and customers.
• The ability to learn and comprehend technical concepts as they relate to the security and life safety industry.

Education and Experience:

• Proficiency in MS Office is required
• Proficiency in working with various types of computerized software
• 2+ years of related clerical experience
• Industry specific technical knowledge/ formal training, a PLUS!

Physical Requirements:

• Must be able to lift to 25 pounds